Privacy Policy.

1. Introduction

Cedar Family Med ("we", "our", or "us") is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

This Privacy Policy explains what information we collect through our website, how we use it, and your rights regarding your personal information.

2. Information We Collect

2.1 Information You Provide

When you contact us or use our services, you may provide:

• Contact information (name, email address, phone number)
• Appointment requests and preferences
• Feedback and correspondence

2.2 Automatically Collected Information

With your consent, we collect certain information automatically when you visit our website:

• Device information (browser type, operating system)
• Usage data (pages visited, time spent on pages)
• Approximate geographic location (country/city level)
• Referral source (how you found our website)

3. Cookies, Analytics and Performance Monitoring

We use Google Analytics to understand how visitors interact with our website. This helps us improve our services and user experience.

Important: We only enable analytics after you provide explicit consent through our cookie consent banner. If you decline cookies, no data will be collected.

3.1 Analytics Data (Google Analytics)

Google Analytics collects information about your website usage:

• Pages you visit on our website
• How long you spend on each page
• How you arrived at our website
• Your approximate location (country/city level)
• Technical information about your device and browser

4. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and appointment requests
• Improve our website and services
• Understand how visitors use our website
• Ensure the security of our website
• Comply with legal obligations

5. Data Sharing

We do not sell your personal information to third parties. We may share information with:

• Service providers: Such as Google Analytics for website analysis (only with your consent)
• Legal requirements: When required by law or to protect our rights

6. Your Rights Under POPIA

Under POPIA, you have the right to:

• Access: Request access to your personal information that we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Object: Object to certain processing of your personal information
• Withdraw consent: Withdraw consent for cookie-based analytics at any time

7. Managing Your Cookie Preferences

You have full control over your cookie and analytics preferences. You can accept or decline cookies, and withdraw your consent at any time. Your current status is shown below.